MPOL's Quality Management Systems
The reliable quality of our work, more than any other factor, has been key in MPOL's success. We ensure "quality" by focusing on gaining a detailed understanding of our clients' requirements and then documenting and systemising this into our own operating procedures and training.
Quality Assurance Workflow
| 1. Request from client received | Enter on File Management software system |
| 2. Review instructions, clarify/agree brief, conduct investigations | Fully complete 'File Management Sheet' |
| 3. File Allocation | File allocation to appropriate investigator using established criteria |
| 4. Field work and continual communication | Procedures undertaken according to MPOL Investigator Procedural Manual |
| 5. Work-in-progress review and file management | Periodic review, including all necessary action to ensure client deadlines are met |
| 6. Report back to office | Documenting key findings and results with all appropriate support materials |
| 7. Quality control review | QC review including investigator performance analysis |
| 8. Approval process | Fully complete file with client satisfaction established |
| 9. Report to client | Final project reporting delivered in agreed client format |
| 10. Invoicing | Timeliness and accuracy in accordance with our performance standards |
| 11. File closure | File management sheet completed, job is closed or additional client instructions received to undertake further instructions. |