Code of Conduct

MPOL follows a strict Code of Conduct and professional ethics program. Our commitment to the highest level of professional ethics in the conduct of our investigations and our business is evident in a number of areas:

• All our staff and investigators are required to sign MPOL’s Code of Conduct which incorporates the requirements of the Insurance Council of Australia, the Privacy Legislation, and the various Codes of Conduct of the major Statutory Compensation Government Agencies and Government Inquiry Agents Licensing Bodies in each state.

• Our Training and Professional Development requirements and our quality control procedures strictly monitor that every investigation is conducted with:
  • full compliance of statutory and other legal requirements

  • the admissibility of evidence in litigated matters

  • no potential conflict of interest

  • objectivity and independence

  • a customer service focus

• Our Insurance clients maintain and control a Code of Conduct and Service Agreements. Our investigations and the performance measurement systems of our investigators are strictly monitored and updated to comply with all of these requirements.

• Our directors, management and investigation team have a broad range of professional qualifications and membership with professional associations which include the Law Institute, Institute of Chartered Accountants, Australian Risk & Insurance Managers Association, Institute of Professional Investigators, Institute of Mercantile Agents, Institute of Chartered Loss Adjusters, Australian & New Zealand Institute of Insurance & Finance.