Insurance Investigations

Factual Investigations | Surveillance Investigations

Factual investigations

MPOL's factual investigation reports have an outstanding reputation as a valuable tool in the claims management and litigation process. We do this by providing reliable, comprehensive and independent information that is delivered in a timely and professional manner.

Our role is to ascertain the facts in an open and direct manner by trained professionals. We regard our factual investigators as an extension of our clients' service delivery to its customers.

Our factual investigations specialise in the following statutory compensation schemes and other insurance related areas:

  • Workers' Compensation
  • Occupational Stress, Harassment and Discrimination
  • Compulsory Third Party Insurance Claims
  • Common Law Matters
  • Income Protection and Life Insurance
  • Motor vehicle burglary claims
  • Public Liability
  • Recovery Claims

If you have any enquiries regarding factual investigations, please contact

back to top

Surveillance Investigations

MPOL has a proven track record as one of the most professional surveillance investigators in the insurance investigation industry.

Our government licensed and trained private investigators conduct discreet and confidential observations of Claimant's actions and physical activities, which are recorded on video in accordance with the legal requirements of the Surveillance Devices Act, The Privacy Legislation, Industry and Client's Code of Conduct.

Surveillance investigations are a valuable tool in obtaining independent information to assist insurers and their legal advisors in making the "right decision" in personal injury and fraud related matters. We assist by obtaining the evidence which allows you to determine the appropriate actions in a particular case. Over the years, our surveillance investigations have saved clients millions of dollars.

Our surveillance investigation services operate in the following key areas:

  • Personal injury matters arising from Workers' Compensation, Income Protection, CTP and Public Liability Claims
  • Litigation Support on Common Law Matters
  • Transport Related Fraud
  • Loss Prevention

If you have any enquiries regarding surveillance investigations, please contact

  • VIC: Rick Nogas, Surveillance Investigations Manager, on 03 9572 1433
  • NSW: Scott Morrison, NSW State Manager, on 02 9432 0777

back to top