Quality Management Systems

The reliable quality of our work, more than any other factor, has been key in MPOL’s success. We ensure quality by focusing on gaining a detailed understanding of our clients’ requirements and then documenting and systemising this into our own operating procedures and training.

Quality Assurance Workflow

1.	Request from client received	Enter on File Management software system
2.	Review instructions, confer with client, conduct investigations	Complete ‘File Management Plan’
3.	File Allocation	Allocate file to appropriate investigator using established criteria
4.	Field work and continued communication	Procedures undertaken according to MPOL Investigator Procedural Manual
5.	Work-in-progress review and file management	Periodic review, including all necessary action to ensure client deadlines are met
6.	Report back to office	Document key findings and results with all appropriate support materials
7.	Quality control review	QC review including investigator performance analysis
8.	Approval process	Fully complete file to client satisfaction
9.	Report to client	Final project report delivered in agreed client format
10.	Invoicing	Timeliness and accuracy in accordance with our performance standards
11.	File closure	File management sheet completed and job closed